Refund Policy

Overview

This policy applies to monthly and yearly TrainWords subscriptions purchased through Dodo Payments. Dodo Payments is the merchant of record and processes approved refunds back to the original payment method.

Cancelling a Subscription

You can cancel at any time through the Manage Billing portal. Cancellation prevents the next renewal. Unless otherwise required by law, you will keep paid access until the end of the current billing period. Cancelling a subscription does not automatically refund a charge already completed.

Refund Requests

You may request a refund within 7 calendar days of a charge. We review requests individually and normally approve refunds when:

• You were charged more than once for the same subscription
• The amount or plan charged was different from what checkout displayed
• A technical problem attributable to TrainWords prevented meaningful access and we could not resolve it within a reasonable time
• The service was materially different from the paid offering described at purchase

Requests We May Decline

Unless required by applicable law, we may decline a request when:

• It is submitted more than 7 calendar days after the charge
• The subscription was used substantially and the request is based only on a change of mind
• The issue was caused by an unsupported device, connection problem, or third-party service outside our reasonable control
• The account was suspended for fraud, abuse, or a material violation of our Terms of Service
• The request contains inaccurate information or appears abusive or fraudulent

How to Request a Refund

Email alexandreabashia@gmail.com from the address associated with your TrainWords account and include:

• Your TrainWords account email
• The date and amount of the charge
• The Dodo Payments payment, invoice, or subscription reference if available
• A short explanation of the problem

We aim to respond within 3 business days. Do not email full card numbers, passwords, or other sensitive payment credentials.

Approved Refunds

Approved refunds are submitted through Dodo Payments to the original payment method. Your bank or payment provider controls when the credit appears; it commonly takes 5–10 business days after processing. Refunded access may end when the refund is issued.

Consumer Rights and Payment Disputes

Nothing in this policy limits refund, cancellation, withdrawal, or other consumer rights that cannot be waived under applicable law. If you do not recognize a charge, contact us promptly so we can investigate it with Dodo Payments. This policy should be read together with our Terms of Service and Privacy Policy.